Customer Terms & Policies

Terms updated September 11, 2026

TRAINING, SUPPORT & SETUP FEES

We do not charge for training or support. There is no setup fee unless your agency is quoted a specific customization (see below).

NOT-FOR-PROFIT 100% VOLUNTEER DISCOUNT

We proudly offer a 10% discount to any 100% volunteer agency who uses eSchedule. To receive this benefit, you must provide proof of your volunteer status. You must pre-pay for 1 year (total of 10% discount) to receive this benefit. Cannot be combined with any other promotion or discount.

SOFTWARE UPGRADES

We’re constantly improving eSchedule to meet the growing needs of our customers. In most cases, based on your activated modules within your account, you’ll receive software enhancements at no additional charge.

MODULE ADDITIONS

Additional modules may be added on to your account at any time and will be invoiced accordingly. The amount to be invoiced will depend on where you are in your current billing cycle at the time of the change.

PRICING

The cost for eSchedule is based on the number of active users + the activated modules within the account.

Annual Payment

The best possible price is offered with annual payment. Annual payments can be paid by check or ACH/debit transaction.

Quarterly Payments

For organizations that wish to pay quarterly, the subscription cost is 10% higher.  Payments will be made automatically via ACH/debit transaction, with a payment authorization to be stored on file.

SETUP PROCESS & INITIAL INVOICE

Once we receive a signed approval and the necessary assets from you, we will begin setting up your account. Upon completion of your initial configuration, we’ll email you a logon to your new account and will send your first invoice via email (due Net 15). The invoice will be dated as of the date you have access to the basic functions of the software.

MAXIMUM # USER ACCOUNTS

You can add as many active user accounts as you need so long as it doesn’t exceed the maximum # set within your account. Inactive users do not count toward your maximum. If you need to add additional users, there will be a price increase. Contact us and we’ll increase your level to allow for a higher maximum # of active users.

SOFTWARE CONFIGURATION & CUSTOMIZATION

Software configuration is done at no charge. If your agency has any requests or customizations that are unique or specific to your organization only, we may issue a quote for a customization of the software.

PAYMENTS & INVOICES

Our standard pricing assumes an annual payment by check or ACH/debit (international customers, see below). Quarterly invoicing requires an ACH payment authorization to be on file. All invoices are due Net 15 unless agreed upon otherwise upfront. Invoices are sent via email only. Be sure we have an accurate email address on file as to prevent any interruption in service due to non-payment.

INTERNATIONAL CUSTOMERS

International customers must pay by wire, credit card or debit card. For credit card payments, the conversion rate will be automatically applied by the credit card processor.

PRICE CHANGES

We do everything we can to keep your costs low. In the event of a price change or increase, we will provide sufficient and fair notice to your organization. Price change notifications are made via e-mail.

CANCELLATIONS

You may request to cancel your subscription anytime after the first year of service based on your initial service date. For complete details, see Cancellation Policy / Procedure.

SMS TERMS

eSchedule offers customers, as an optional add-on module, the ability to send SMS text messages to members for scheduling notifications, shift updates and account communications.  Message frequency varies.  Message and data rates may apply.  Text HELP to for assistance.  Reply STOP to opt-out.  Reply START to resubscribe.  Carriers are not liable for any delays or undelivered messages.

Our customers love us thanks to the countless hours of time we’ve saved them. Our Timekeeping Module virtually eliminates human error and automates the timekeeping process. Your employees can punch in/out online and view their time cards in real-time over the web. Ask us how we can configure the timekeeping to meet your company’s timekeeping policies!

Timekeeping Details | Get Started Today